Refund and Returns Policy

Last updated: September 30, 2026

Overview

We want you to be happy with your purchase from Iron City Outfitters. This policy explains how returns, exchanges, and refunds work for orders placed on ironcityoutfitters.com.

General Merchandise (Apparel, Gear, and Accessories)

Non-firearm, non-ammunition items may be returned within 30 days of delivery for a refund or exchange, provided the item is unused, in its original condition, and in its original packaging. To start a return, contact us at sales@ironcityoutfitters.com with your order number.

The customer is responsible for return shipping costs unless the return is due to our error (wrong or defective item). Once we receive and inspect your return, we’ll notify you by email and process your refund to your original payment method, typically within 5–10 business days.

Firearms

All firearm sales are final. Due to federal and state law, firearms cannot be returned once they’ve been transferred to you through a licensed FFL dealer. If a firearm arrives damaged or defective, please don’t accept transfer — contact us immediately at sales@ironcityoutfitters.com so we can arrange a manufacturer warranty claim or replacement. Firearms may only be returned to the manufacturer, never shipped back to us directly by the customer.

Ammunition and Hazardous Materials

For safety and legal reasons, ammunition, reloading components, and other hazardous materials are final sale and cannot be returned or exchanged once shipped, except in the case of a shipping error or defect on our part.

Non-Returnable Items

In addition to firearms and ammunition, the following are not eligible for return: gift cards, opened consumables, and any item marked “final sale” at the time of purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at sales@ironcityoutfitters.com or 385-384-9153 and we’ll make it right at no cost to you.

Refunds

Approved refunds are issued to your original payment method through FluidPay. Please allow a few extra business days for your bank or card issuer to post the refund after we process it.

Need Help?

Contact us at sales@ironcityoutfitters.com or 385-384-9153 with any questions about a return, exchange, or refund.